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Employment Opportunities
Service Facilitator for Consumer Directed Medicaid Waiver Services. The Service Facilitator is responsible for supporting
individuals and family/caregiver by ensuring the development and monitoring of the Consumer-Directed Services Plan of Care,
providing employee management training, and completing ongoing review activities as required by DMAS for consumer-directed
personal care and respite services.
It is preferred that the CD Service Facilitator possess a minimum of an undergraduate degree in a human services field or be a RN
currently licensed to practice in the Commonwealth of Virginia. The Service Facilitator must be 18 years of age or older. In addition,
the CD Service Facilitator must have two years of satisfactory experience in the human services field working with persons with
severe disabilities or the elderly. The CD Service Facilitator must possess a combination of work experience and relevant
education that indicates possession of the following knowledge, skills, and abilities.
A. Knowledge of:
(1) Types of functional limitations and health problems that are common to different disability types and the aging process, as well as
strategies to reduce limitations and health problems;
(2) Physical assistance typically required by people with severe physical disabilities or elderly persons, such as transferring,
bathing techniques, bowel and bladder care, and the approximate time those activities normally take;
(3) Equipment and environmental modifications that are commonly used and required by people with physical disabilities or elderly
persons, which reduce the need for human help and improve safety;
(4) Various long-term care program requirements, including nursing home and assisted living facility placement criteria, Medicaid
waiver services, and other federal, state, and local resources that provide personal assistance and respite services;
(5) DMAS consumer-directed personal care aide and respite services program requirements, as well as, the administrative duties
for which the individual will be responsible;
(6) Conducting assessments (including environmental, psychosocial, and functional factors) and their uses in care planning;
(7) Interviewing techniques;
8) The recipient’s right to make decisions about, direct the provisions of, and control his or her services, including hiring, training,
managing, approving time sheets, and firing a personal care aide;
(9) The principles of human behavior and interpersonal relationships; and
(10) General principles of record documentation.
B Skills in:
(1) Negotiating with individuals and service providers;
(2) Observing, recording, and reporting behaviors;
(3) Identifying, developing, and providing services to persons with severe disabilities or elderly persons; and
(4) Identifying services within the established services system to meet the recipient’s needs.
C Ability to:
(1) Report findings of the assessment or on site visit, either in writing or in an alternative format for persons who have print
impairments;
(2) Demonstrate a positive regard for individuals and their families;
(3) Be persistent and remain objective;
(4) Work independently, performing position duties under general supervision;
(5) Communicate effectively both orally and in writing; and
(6) Develop a rapport and communicate with different types of persons from diverse cultural backgrounds.
Part-time, Occasional night/weekend work. Computer literacy important.
Driver’s license and/or reliable transportation necessary. This position requires 95% Driving
Familiarity/personal experience with or sensitivity to people with disabilities essential. Persons with disabilities are encouraged to
apply.
EOE.
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